Rubbish Removal Queen's Park Privacy Policy

This Privacy Policy explains how Rubbish Removal Queen's Park collects, uses, stores and protects the personal data of its customers and prospective customers in Queen's Park and the surrounding area. It also explains the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all individuals who enquire about, book or receive rubbish removal or related services from Rubbish Removal Queen's Park, whether online, by phone, in person or through any other channel.

Who We Are and Scope of This Policy

Rubbish Removal Queen's Park is a rubbish removal service provider operating in Queen's Park and nearby areas. For the purposes of data protection law, Rubbish Removal Queen's Park is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

This Privacy Policy applies to all customers, prospective customers, and individuals who contact Rubbish Removal Queen's Park within our service area. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of data we collect are:

Identification and contact details such as your name, telephone number, mobile number, email address and, where relevant, business or company name.

Service and location details such as your property address, collection and delivery addresses, access instructions, photos you provide of waste or property areas for quotation purposes, and details of the items to be removed.

Booking and communication data such as records of enquiries, emails, text messages, call logs, notes from conversations, and any feedback or complaints you submit.

Payment and transaction information such as the amount charged, date of payment, invoice details and partial payment card information where necessary for processing a transaction. We do not store full card numbers or security codes where a third-party payment processor is used.

Technical and usage data where applicable, such as the device, browser and approximate location derived from your IP address when you visit our website, and information about how you navigate and use the website. This may be collected through cookies or similar technologies, subject to your preferences.

Marketing preferences including whether you wish to receive marketing communications from us and your preferred contact methods.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, contact form or social media, request a quote, make a booking, provide instructions on-site, or pay for our services.

We may also collect information automatically when you use our website or digital services, such as technical data and usage data. In some cases, we may obtain personal data from third parties, for example where a managing agent, landlord, commercial client or referral partner provides your details in order for us to carry out a collection or provide a quote.

Lawful Bases for Processing

We only process your personal data where we have a valid lawful basis under data protection law. The lawful bases we rely on include:

Contract. We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, providing quotations, supplying rubbish removal services, arranging access and collections, and managing payments and invoices.

Legal obligation. We process personal data where necessary to comply with legal and regulatory obligations, including waste transfer documentation, accounting and tax requirements, and responding to lawful requests from authorities.

Legitimate interests. We process personal data for our legitimate business interests, provided these are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, preventing fraud and misuse, ensuring site and vehicle security, recording evidence of collections where appropriate, handling queries and complaints, and maintaining business records.

Consent. In certain situations, we may rely on your consent, for example for some forms of optional marketing communication or where we use specific types of cookies that are not strictly necessary. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations, confirm availability, and manage bookings for rubbish removal and related services.

To visit the property, collect and transport waste, and complete the services you have requested.

To communicate with you about your enquiry, booking, changes to appointments, access arrangements and service updates.

To process payments, send invoices and receipts, and manage refunds or adjustments where necessary.

To maintain accurate business records, including accounting, auditing and reporting to meet our legal obligations.

To respond to your questions, feedback, reviews and complaints, and to resolve any disputes.

To improve our services, operations and customer experience, for example by reviewing how and when customers use our services.

To send you service-related messages and, where permitted, marketing messages about similar services. You can opt out of marketing at any time.

To protect our business, staff, customers and property, including the prevention and detection of fraud or misuse of our services.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These organisations process your data only according to our instructions and for the purposes stated in this Privacy Policy. Typical processors include:

Payment service providers who securely process card and electronic payments.

IT support and hosting providers who maintain our systems, website, email and data storage.

Customer relationship management and booking system providers who help us manage enquiries, bookings and communications.

Professional advisers such as accountants or legal advisers, where necessary for compliance, accounting or legal matters.

We may also share data where necessary with waste transfer stations or disposal sites for compliance purposes, with insurers in connection with claims, and with law enforcement or regulators where required by law.

We do not sell your personal data to third parties. Where any data is transferred outside the UK or European Economic Area, we will ensure appropriate safeguards are in place to protect your information in line with data protection laws.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we retain core customer, booking and transaction records for a minimum of six years after the end of our relationship with you, to comply with tax and accounting obligations and to manage any potential disputes. Records related to waste transfer and disposal may be kept for periods required by environmental and waste regulations.

Technical and usage data collected via our website may be retained for shorter periods, typically no longer than necessary to analyse performance, security and usage trends. Marketing preference information is retained while you remain subscribed and for a reasonable period after you unsubscribe to ensure we can respect your preferences.

When personal data is no longer required, we will securely delete or anonymise it.

Your Data Protection Rights

As an individual whose personal data we process, you have certain rights under data protection law. These include:

Right of access. You can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to retain it.

Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a correction request.

Right to object. You can object to processing that is based on our legitimate interests, including profiling, and you can object at any time to the use of your data for direct marketing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you can ask for a copy of your data in a structured, commonly used and machine-readable format and request that it is transferred to another controller where feasible.

Right to withdraw consent. Where we rely on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us using the contact details provided on our website or in your booking documentation. We may need to verify your identity before responding to your request.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include restricting access to personal data to staff and processors who need it to perform their duties, using secure systems and storage solutions, and training staff on data protection responsibilities.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

If you have any questions about this Privacy Policy or how your personal data is handled by Rubbish Removal Queen's Park, please contact us using the details provided on our main contact channels.